Rental Terms
Rental Promotions: All offers or special discounts advertised by Waikoloa Realty, Inc., are applicable within the specific stated time frame only. Discounts apply to reservations with arrival dates during the stated promotional period on a first-come, first-serve basis. All listed prices, whether discounted or otherwise, are subject to change without notice. Certain restrictions or limitations may apply. Hawaii taxes and housekeeping fee will be applied.
Security Deposit: Security deposit must be received within 48 hours to confirm your reservation, except for instances where a check payment has been pre-arranged. The security deposit will be refunded within three weeks following departure less any expenses for long distance telephone calls, repairs, missing items, damages, or cancellation fees. The security deposit may not be applied to the rental amount.
Payment Schedule: Full payment including unpaid security deposit is required 30 days prior to arrival. All payments including security deposit may be, and are strongly encouraged to be paid by personal check payable to Waikoloa Realty Trust. Payments may also be made by the following major credit cards: VISA, MasterCard, Discover.
Cancellation Fees: Full refund if cancelled 45 days prior to arrival, minus a $50 cancellation fee to cover processing expenses. Cancellations within 45 days risk forfeiture of $250 security deposit. Cancellations within 30 days risk forfeiture of the entire rent. A refund will be issued if rental property, “unit” is re-rented at the same rate. If unit is rented at a reduced rate, then the difference will be deducted from any refund you may receive.
Check-in and Check-out: Minimum check-in time is 3:00 PM. Check-out time is 11:00 AM. Late check-outs may incur an additional charge. Extended stay by authorization of Waikoloa Realty only. Extended stay up to 3:00 PM is subject to half-night surcharge; extended stay later than 3:00 PM is subject to a full-night surcharge.
Maid Service: No housekeeping services are provided. A mid-stay cleaning may be requested with advance notice for a fee.
Smoking: All properties are non-smoking. Smoking is prohibited in any unit including the lanai.
Keys: Lost or damaged front door keys or project gate cards will be charged at $25 each; lost pool keys up to $50 each.
Please Note:
If, due to an unforeseen emergency (such as where the safety of guests might be at risk) or other unusual event, we are unable to accommodate you in the particular unit you have requested we will make every attempt to furnish you with another unit in a comparable size and/or style. Waikoloa Realty reserves the right to enter a unit to address crital maintenance issues, inspections, safety matters, or any other concerns. As a courtesy, we will provide advance notice and make every attempt to accommodate your schedule in order to prevent or minimize any disruptions.
In the event that Waikoloa Realty is unable to make the unit available for any reason, guest agrees that Waikoloa Realty’s sole liability as a result of such inaccessibility is to provide a full refund of all monies paid under this Agreement; and guest expressly acknowledges that in no event shall Waikoloa Realty be liable for any special or consequential damages which may result from such inaccessibility.
Information contained within these terms is subject to change without notice.